FAQ

Frequently Asked Questions

🛍️ Orders

Q: How do I place an order?
A: Browse our collection, select your style, size, and color, then click "Add to Cart" and follow the checkout steps.

Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placing them. After that, your order may already be in processing. Please email support@mindowigs.com as soon as possible.

Q: Will I receive an order confirmation?
A: Yes, a confirmation email will be sent to your email address immediately after checkout.

💳 Payment

Q: What payment methods do you accept?
A: We accept PayPal, Visa, Mastercard, and American Express.

Q: Is my payment information secure?
A: Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.

Q: Why was my payment declined?
A: This may be due to incorrect billing information, insufficient funds, or your bank blocking international transactions. Please contact your bank or try a different payment method.

🚚 Shipping

Q: How long does shipping take?
A: Standard shipping takes 8–12 business days from the date of shipment. Processing time is an additional 2–3 business days.

Q: How do I track my order?
A: Once your order ships, you will receive a tracking number by email. Visit our Order Tracking page for full details.

Q: Do you ship internationally?
A: We currently ship to the United States.

💇 Products

Q: What type of hair do you use?
A: All our wigs are made with 100% virgin human hair with HD transparent lace for a natural, undetectable look.

Q: What does "150% density" mean?
A: Density refers to how full the hair looks. 150% density gives a natural, everyday look — full but not overdone. We also offer 180% and 200% for extra volume.

Q: How long do your wigs last?
A: With proper care, our wigs can last 12–24 months.

Q: How do I care for my wig?
A: Use sulfate-free shampoo, wash in cool water, and air dry on a wig stand. Avoid excessive heat styling.

↩️ Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unaltered items in original packaging. See our Return & Refund Policy for full details.

Q: How long does a refund take?
A: Once your return is received and inspected, refunds are processed within 3–5 business days and returned to your original payment method within 7–15 business days.